Last updated: 26 September 2026
This Privacy Policy describes how Shilpi Collection (“we”, “us”, “our”), operating the website shilpicollection.com, collects, uses, and protects the personal information of visitors and customers (“you”, “your”).
1. Information We Collect
- Contact and account details: name, email address, phone number, shipping and billing address, provided when you place an order or create an account.
- Order information: items purchased, order value, order history.
- Payment information: we do not store your card, UPI, or net-banking details. Payments are processed directly by our payment gateway partner, PayU, which is PCI-DSS compliant. We only receive a payment success/failure status and a transaction reference ID.
- Technical information: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies for site functionality and analytics.
2. How We Use Your Information
We use your information to:
– Process and deliver your orders, and communicate order status (confirmation, shipping, delivery, refunds).
– Respond to customer support queries.
– Improve our website, products, and customer experience.
– Send order-related and, where you have opted in, promotional communications.
– Comply with legal, tax, and regulatory requirements.
3. Sharing of Information
We do not sell your personal information. We share information only with:
– Payment gateway (PayU) to process transactions securely.
– Courier / logistics partners to fulfil and deliver your orders.
– Service providers who help us operate the website (e.g., hosting, email), under confidentiality obligations.
– Government or regulatory authorities, where required by law.
4. Cookies
Our website uses cookies to remember your cart, preferences, and login session, and to understand site usage. You can disable cookies in your browser settings; some site features may not function correctly if you do so.
5. Data Security
We use reasonable technical and organisational measures, including SSL/HTTPS encryption, to protect your personal information from unauthorised access, alteration, or disclosure.
6. Data Retention
We retain your personal and order information for as long as necessary to fulfil the purposes described in this policy, and as required to comply with legal and tax obligations.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by writing to us at contact@shilpicollection.com.
8. Children’s Privacy
Our website is not directed at children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
For any privacy-related questions, contact:
Shilpi Collection
Near FCI Godam, Station Mod Jaipur Road, Newai, Niwai, District Tonk, Rajasthan – 304021, India
Email: contact@shilpicollection.com
Phone: +91 72328 46472